MoH has issued a travel advisory against all travel due to the COVID-19 pandemic, except for travel permitted under special arrangements. For all policies purchased or renewed on or after 09 Oct 2020, travel cover will be available even where the insured's travel is contrary to the above advisory, subject to all policy terms, conditions and exclusions. Our policies will continue to exclude all claims of any kind directly or indirectly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof or any related strain) and/or its outbreak. Please refer to our FAQs to learn more.


Chubb Assistance

The services provided in respect of pre-trip assistance, travel assistance and medical assistance are by way of referral and arrangement only, and all expenses actually incurred are to be borne by the insured persons. Where expenses are incurred in relation to the services under medical arrangements, these will be borne by the company. The services under medical emergencies are provided upon the specified terms and conditions of the policy and are available only when the insured persons are on a journey.

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24 HOUR EMERGENCY HOTLINE (65) 6836 2922

Pre-Trip Assistance

  1. Visa Information Services
  2. Inoculation Information Services
  3. Weather Forecast Information Services
  4. Foreign Exchange Rate Information Services

Medical Assistance

  1. Telephone Medical Advice
  2. Medical Service Provider Referral

Medical & Compassionate Case Arrangement

  1. Arrangement of hotel accomodation expense
  2. Arrangement of emergency medical evacuation
  3. Arrangement of repatriation of mortal remains
  4. Arrangement of overseas compassionate visit

Chubb Assistance

  1. Embassy Referral
  2. Lost Luggage Assistance
  3. Lost Passport Assistance
  4. Interpreter Referral
  5. Emergency Reservation for Airline and Hotel
  6. Lost Reporting Assistance

Medical Arrangements 

  1. Arrangement of Hospital Admission
  2. Monitoring of Medical Condition during Hospitalisation